TERMS AND CONDITIONS – ONLINE TICKET OFFICE
Once you have made your online ticket purchase, you will receive a confirmation email and your timed-entry ticket in electronic format. Please have this ticket (electronic or printed version) with you when you visit. The ticket will be scanned at the entrance. You may also be required to show photo identification in the event that the sanitary measures change.
Timed-entry tickets are valid for the date and time slot chosen at the time of purchase, indicated on your electronic ticket.
No refunds will be issued for online ticket purchases, except in the case of billing errors on our part.
A change of time slot or date of a timed-entry ticket will be possible under certain conditions.
Since there is currently no capacity limit for this event, your ticket will be valid for a single entry at another time on the same day. You do not need to contact us to change your time slot during the same day.
If you wish to change the DATE of your ticket, please contact us by email up to 24 hours prior to the day and time of your original reservation. Changes will be made based on availability only. No requests for modifications received after the date or time of your original reservation will be processed.
In the event that health measures change and we are forced to reduce event capacity, your ticket will only be valid for the time slot purchased.
If you have any problems with the online ticket office, or if you have any questions, please email us at email@example.com.